Kholwa struggles when a pregnant mom in her care dies
What’s the point of nursing when patients die at some stage?
The young nurse, Kholwa is alone in the preparation room today. She fills in patients’ files, then stacks the files on top of each other. Senior nurse Oratile peers over her shoulder. Kholwa feels uncomfortable.
Oratile says, “The files were more organised when I worked here.” Kholwa nods and says, “I’ve been struggling. Could you help me?” But Oratile is nasty, “It’s not my problem!”
What should Kholwa do?
It’s tea time and Head Nurse Mmabatho is on a break with Kholwa. Mmabatho can see something has upset Kholwa and asks what the matter is.
Kholwa tells her, “I’m having trouble organising the filing. Office work is not my strength.” Mmabatho asks, “Is that all that is bothering you?” Kholwa hesitates, then says, “Oratile is being mean.” Mmabatho says, “The best advice I have is to remain calm but to speak honestly and to take small steps to becoming assertive. You must walk tall, shoulders back, head high and speak clearly. And I will also speak to Oratile about her attitude.”
After the break, Oratile enters the preparation room again.
Oratile asks “Who cleaned up here?” Kholwa responds, “I did. Each doctor and nurse has two boxes. One for appointments and one for late patients. I appreciate criticism as long as it is constructive.”
Oratile is impressed but hides it. Instead she takes the files and heads out. Kholwa is proud of herself.